We are committed to making sustainable and durable products designed for long-term wear. However, we recognize that the process of working with wool is an art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage. Note: Slippers Insoles are not part of the 365 warranty agreement. Insoles are recommended to be exchanged every 6 months. &nbsp;How to submit the warranty :&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">1)&nbsp;&nbsp;&nbsp; Enter to our Return Portal. Use the order number + email address used when placed the order.</h2>Swiss Customers : <a href="https://www.baabuk.ch/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.ch/apps/ecoreturns</a>US and Canada Customers : <a href="https://us.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://us.baabuk.com/apps/ecoreturns</a>European and International Customers : <a href="https://www.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.com/apps/ecoreturns</a> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">2)&nbsp;&nbsp;&nbsp; Choose the product you want to return:</h2><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part1.1713798023402.jpg?alt=media" alt="" width="inherit" height="inherit"></h3><h2 class="PlaygroundEditorTheme__h2" dir="ltr">3)&nbsp;&nbsp;&nbsp; Choose the option “Quality Issue (365d warranty):</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part2.1713797736068.jpg?alt=media" alt="" width="inherit" height="inherit"><h2 class="PlaygroundEditorTheme__h2" dir="ltr">4)&nbsp;&nbsp;&nbsp; Choose ‘Exchange Items”</h2>&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part3.1713798061952.jpg?alt=media" alt="" width="290" height="204"><h3 class="PlaygroundEditorTheme__h3" dir="ltr">5a) Exchange with the same model</h3><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part4.1713798193222.jpg?alt=media" alt="" width="inherit" height="inherit"> if not available 5b) Choose another product from our catalogue.</h3>If choosen 5b) (See all Items), use the search to select the product.Don’t use the upper navigation (!)&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part6.1713798257575.jpg?alt=media" alt="" width="395" height="262">&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">6)&nbsp;&nbsp;&nbsp; Upload an image of the defect item.</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part5.1713798285670.jpg?alt=media" alt="" width="328" height="188">At the end of the process, you will receive a confirmation email.&nbsp;Our customer support has received your request, it will analyze the request and submit the exchange order.&nbsp;There is no need to send back the produce (as mentioned in the confirmation email). Please note that this warranty does not cover normal wear and tear, which naturally occurs over time through standard usage.

We are committed to making sustainable and durable products designed for long-term wear. However, we recognize that the process of working with wool is an art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage.

Note: Slippers Insoles are not part of the 365 warranty agreement. Insoles are recommended to be exchanged every 6 months.

How to submit the warranty :

## 1) Enter to our Return Portal. Use the order number + email address used when placed the order.

Swiss Customers :[https://www.baabuk.ch/apps/ecoreturns](https://www.baabuk.ch/apps/ecoreturns)

US and Canada Customers :[https://us.baabuk.com/apps/ecoreturns](https://us.baabuk.com/apps/ecoreturns)

European and International Customers :[https://www.baabuk.com/apps/ecoreturns](https://www.baabuk.com/apps/ecoreturns)

## 2) Choose the product you want to return:

### ![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part1.1713798023402.jpg?alt=media)

## 3) Choose the option “Quality Issue (365d warranty):

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part2.1713797736068.jpg?alt=media)

## 4) Choose ‘Exchange Items”

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part3.1713798061952.jpg?alt=media)

### 5a) Exchange with the same model

### ![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part4.1713798193222.jpg?alt=media)  
if not available  
5b) Choose another product from our catalogue.

If choosen 5b) (See all Items), use the search to select the product.

Don’t use the upper navigation (!)

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part6.1713798257575.jpg?alt=media)

## 6) Upload an image of the defect item.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part5.1713798285670.jpg?alt=media)

At the end of the process, you will receive a confirmation email.

Our customer support has received your request, it will analyze the request and submit the exchange order.

There is no need to send back the produce (as mentioned in the confirmation email).

Please note that this warranty does not cover normal wear and tear, which naturally occurs over time through standard usage.

We are committed to making sustainable and durable products designed for long- term wear. However, we recognize that the process of working with wool is and art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage.&nbsp;How to submit the warranty :&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">1)&nbsp;&nbsp;&nbsp; Enter to our Return Portal. Use the order number + email address used when placed the order.</h2>Swiss Customers : <a href="https://www.baabuk.ch/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.ch/apps/ecoreturns</a>US and Canada Customers : <a href="https://us.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://us.baabuk.com/apps/ecoreturns</a>European and International Customers : <a href="https://www.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.com/apps/ecoreturns</a> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">2)&nbsp;&nbsp;&nbsp; Choose the product you want to return:</h2><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part1.1713798023402.jpg?alt=media" alt="" width="inherit" height="inherit"></h3><h2 class="PlaygroundEditorTheme__h2" dir="ltr">3)&nbsp;&nbsp;&nbsp; Choose the option “Quality Issue (365d warranty):</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part2.1713797736068.jpg?alt=media" alt="" width="inherit" height="inherit"><h2 class="PlaygroundEditorTheme__h2" dir="ltr">4)&nbsp;&nbsp;&nbsp; Choose ‘Exchange Items”</h2>&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part3.1713798061952.jpg?alt=media" alt="" width="290" height="204"><h3 class="PlaygroundEditorTheme__h3" dir="ltr">5a) Exchange with the same model</h3><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part4.1713798193222.jpg?alt=media" alt="" width="inherit" height="inherit"> if not available 5b) Choose another product from our catalogue.</h3>If choosen 5b) (See all Items), use the search to select the product.Don’t use the upper navigation (!)&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part6.1713798257575.jpg?alt=media" alt="" width="395" height="262">&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">6)&nbsp;&nbsp;&nbsp; Upload an image of the defect item.</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part5.1713798285670.jpg?alt=media" alt="" width="328" height="188">At the end of the process, you will receive a confirmation email.&nbsp;Our customer support has received your request, it will analyse the request and submit the exchange order.&nbsp;There is no need to send back the produce (as mentioned in the confirmation email). Please note that this warranty does not cover normal wear and tear, which naturally occurs over time through standard usage.

Quality Issues / 365 Warranty

We are committed to making sustainable and durable products designed for long- term wear. However, we recognize that the process of working with wool is and art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage.&nbsp;How to submit the warranty :&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">1)&nbsp;&nbsp;&nbsp; Enter to our Return Portal. Use the order number + email address used when placed the order.</h2>Swiss Customers <a href=" https://www.baabuk.ch/apps/ecoreturns" rel="noreferrer" class="PlaygroundEditorTheme__link">: https://www.baabuk.ch/apps/ecoreturns</a>US and Canada Customers : <a href="https://us.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://us.baabuk.com/apps/ecoreturns</a>European and International Customers : <a href="https://www.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.com/apps/ecoreturns</a> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">2)&nbsp;&nbsp;&nbsp; Choose the product you want to return:</h2><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part1.1713798023402.jpg?alt=media" alt="" width="inherit" height="inherit"></h3><h2 class="PlaygroundEditorTheme__h2" dir="ltr">3)&nbsp;&nbsp;&nbsp; Choose the option “Quality Issue (365d warranty):</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part2.1713797736068.jpg?alt=media" alt="" width="inherit" height="inherit"><h2 class="PlaygroundEditorTheme__h2" dir="ltr">4)&nbsp;&nbsp;&nbsp; Choose ‘Exchange Items”</h2>&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part3.1713798061952.jpg?alt=media" alt="" width="290" height="204"><h3 class="PlaygroundEditorTheme__h3" dir="ltr">5a) Exchange with the same model</h3><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part4.1713798193222.jpg?alt=media" alt="" width="inherit" height="inherit"> if not available 5b) Choose another product from our catalogue.</h3>If choosen 5b) (See all Items), use the search to select the product.Don’t use the upper navigation (!)&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part6.1713798257575.jpg?alt=media" alt="" width="395" height="262">&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">6)&nbsp;&nbsp;&nbsp; Upload an image of the defect item.</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part5.1713798285670.jpg?alt=media" alt="" width="328" height="188">At the end of the process, you will receive a confirmation email.&nbsp;Our customer support has received your request, it will analyse the request and submit the exchange order.&nbsp;There is no need to send back the produce (as mentioned in the confirmation email). Please note that this warranty does not cover normal wear and tear, which naturally occurs over time through standard usage.

We are committed to making sustainable and durable products designed for long- term wear. However, we recognize that the process of working with wool is and art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage.&nbsp;How to submit the warranty :&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">1)&nbsp;&nbsp;&nbsp; Enter to our Return Portal. Use the order number + email address used when placed the order.</h2>Swiss Customers : <a href="https://www.baabuk.ch/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.ch/apps/ecoreturns</a>US and Canada Customers : <a href="https://us.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://us.baabuk.com/apps/ecoreturns</a>European and International Customers : <a href="https://www.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.com/apps/ecoreturns</a> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">2)&nbsp;&nbsp;&nbsp; Choose the product you want to return:</h2><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part1.1713798023402.jpg?alt=media" alt="" width="inherit" height="inherit"></h3><h2 class="PlaygroundEditorTheme__h2" dir="ltr">3)&nbsp;&nbsp;&nbsp; Choose the option “Quality Issue (365d warranty):</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part2.1713797736068.jpg?alt=media" alt="" width="inherit" height="inherit"><h2 class="PlaygroundEditorTheme__h2" dir="ltr">4)&nbsp;&nbsp;&nbsp; Choose ‘Exchange Items”</h2>&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part3.1713798061952.jpg?alt=media" alt="" width="290" height="204"><h3 class="PlaygroundEditorTheme__h3" dir="ltr">5a) Exchange with the same model</h3><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part4.1713798193222.jpg?alt=media" alt="" width="inherit" height="inherit"> if not available 5b) Choose another product from our catalogue.</h3>If choosen 5b) (See all Items), use the search to select the product.Don’t use the upper navigation (!)&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part6.1713798257575.jpg?alt=media" alt="" width="395" height="262">&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">6)&nbsp;&nbsp;&nbsp; Upload an image of the defect item.</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part5.1713798285670.jpg?alt=media" alt="" width="328" height="188">At the end of the process, you will receive a confirmation email.&nbsp;Our customer support has received your request, it will analyse the request and submit the exchange order.&nbsp;There is no need to send back the produce (as mentioned in the confirmation email). Please note that this warranty does not cover normal wear and tear, which naturally occurs over time through standard usage.

We are committed to making sustainable and durable products designed for long- term wear. However, we recognize that the process of working with wool is and art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage.&nbsp;How to submit the warranty :&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">1)&nbsp;&nbsp;&nbsp; Enter to our Return Portal. Use the order number + email address used when placed the order.</h2>Swiss Customers : <a href="https://www.baabuk.ch/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.ch/apps/ecoreturns</a>US and Canada Customers : <a href="https://us.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://us.baabuk.com/apps/ecoreturns</a>European and International Customers : <a href="https://www.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.com/apps/ecoreturns</a> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">2)&nbsp;&nbsp;&nbsp; Choose the product you want to return:</h2><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part1.1713798023402.jpg?alt=media" alt="" width="inherit" height="inherit"></h3><h2 class="PlaygroundEditorTheme__h2" dir="ltr">3)&nbsp;&nbsp;&nbsp; Choose the option “Quality Issue (365d warranty):</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part2.1713797736068.jpg?alt=media" alt="" width="inherit" height="inherit"><h2 class="PlaygroundEditorTheme__h2" dir="ltr">4)&nbsp;&nbsp;&nbsp; Choose ‘Exchange Items”</h2>&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part3.1713798061952.jpg?alt=media" alt="" width="290" height="204"><h3 class="PlaygroundEditorTheme__h3" dir="ltr">5a) Exchange with the same model</h3><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part4.1713798193222.jpg?alt=media" alt="" width="inherit" height="inherit"> if not available 5b) Choose another product from our catalogue.</h3>If choosen 5b) (See all Items), use the search to select the product.Don’t use the upper navigation (!)&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part6.1713798257575.jpg?alt=media" alt="" width="395" height="262">&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">6)&nbsp;&nbsp;&nbsp; Upload an image of the defect item.</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part5.1713798285670.jpg?alt=media" alt="" width="328" height="188">At the end of the process, you will receive a confirmation email.&nbsp;Our customer support has received your request, it will analyze the request and submit the exchange order.&nbsp;There is no need to send back the produce (as mentioned in the confirmation email). Please note that this warranty does not cover normal wear and tear, which naturally occurs over time through standard usage.

We are committed to making sustainable and durable products designed for long-term wear. However, we recognize that the process of working with wool is an art and therefore, some products are more susceptible to faster wear. All Baabuk products come with a 365-day warranty which covers any rips, tears, holes, or other material damage.&nbsp;How to submit the warranty :&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">1)&nbsp;&nbsp;&nbsp; Enter to our Return Portal. Use the order number + email address used when placed the order.</h2>Swiss Customers : <a href="https://www.baabuk.ch/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.ch/apps/ecoreturns</a>US and Canada Customers : <a href="https://us.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://us.baabuk.com/apps/ecoreturns</a>European and International Customers : <a href="https://www.baabuk.com/apps/ecoreturns" class="PlaygroundEditorTheme__link">https://www.baabuk.com/apps/ecoreturns</a> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">2)&nbsp;&nbsp;&nbsp; Choose the product you want to return:</h2><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part1.1713798023402.jpg?alt=media" alt="" width="inherit" height="inherit"></h3><h2 class="PlaygroundEditorTheme__h2" dir="ltr">3)&nbsp;&nbsp;&nbsp; Choose the option “Quality Issue (365d warranty):</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part2.1713797736068.jpg?alt=media" alt="" width="inherit" height="inherit"><h2 class="PlaygroundEditorTheme__h2" dir="ltr">4)&nbsp;&nbsp;&nbsp; Choose ‘Exchange Items”</h2>&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part3.1713798061952.jpg?alt=media" alt="" width="290" height="204"><h3 class="PlaygroundEditorTheme__h3" dir="ltr">5a) Exchange with the same model</h3><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part4.1713798193222.jpg?alt=media" alt="" width="inherit" height="inherit"> if not available 5b) Choose another product from our catalogue.</h3>If choosen 5b) (See all Items), use the search to select the product.Don’t use the upper navigation (!)&nbsp;<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part6.1713798257575.jpg?alt=media" alt="" width="395" height="262">&nbsp;<h2 class="PlaygroundEditorTheme__h2" dir="ltr">6)&nbsp;&nbsp;&nbsp; Upload an image of the defect item.</h2><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/671690_part5.1713798285670.jpg?alt=media" alt="" width="328" height="188">At the end of the process, you will receive a confirmation email.&nbsp;Our customer support has received your request, it will analyze the request and submit the exchange order.&nbsp;There is no need to send back the produce (as mentioned in the confirmation email). Please note that this warranty does not cover normal wear and tear, which naturally occurs over time through standard usage.

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